Waterford based Klearcom sets eyes on US expansion after raising €800,000 in funding

Klearcom, which helps multinational contact centres avoid call outages, has raised €800,000 in funding.

Founded by Liam Dunne in 2018, the company is to use the new funding to open an office in the US as it looks to expand there. It is also intending to increase headcount to over 50 people from 20 currently by the end of 2023.

New jobs created at the start-up will support the development of new product offerings as the company plans to expand its services, further leveraging AI and machine learning to predict trends and foresee problems.

The majority of the jobs will be based at Klearcom’s headquarters in Waterford. The company plans to fill these positions by the close of 2023. Jobs will be available across sales, R&D, machine learning, AI and operations.

Klearcom counts a number of major pharmaceutical and enterprise technology companies as customers.

“The interactive voice response testing market is saturated by companies using legacy infrastructure. We are a young competitor and have the agility required to relentlessly innovate and bring one-of-a-kind services to the market,” said Mr Dunne.