RelateCare in Waterford expecting to grow staff by a third in 2023

The Waterford health firm, RelateCare grew staff by 65% in first 12 months of pandemic and now expect to expand their workforce further by a third during 2023. RelateCare provides back office functions for healthcare providers, employing 1,100 staff, and has offices in Tralee and two US sites in Little Rock, Arkansas and Cleveland, Ohio, along with its Waterford site.

RelateCare manages all back office functions and communications on the patient journey, and also has clinical teams that provide follow-up services with patients to try and keep them out of hospital subsequently to reduce overload.

The firm started out as a joint venture between Rigneydolphin and the Cleveland Clinic, which is particularly renowned for heart treatment. The introduction between the two businesses was made by Enterprise Ireland, and encouraged Rigneydolphin, which was better known for customer care services across other sectors, to enter the healthcare field.

Speaking to the Business Post before Christmas, Conor O’Byrne, chief executive of RelateCare said:

“We want to continue this journey of growth. We’re focused on improving what we’re doing. We’re not necessarily providing direct patient care, but we’re providing important interactions at difficult times for people.

We want to move up the ladder in terms of the type of work we manage, into more complex tasks and activities. We’re bringing new innovations through and we’ve got some exciting partnerships on the horizon. We want to be an end-to-end turnkey solution for our customers.”

The company is expecting to grow workforce and revenue by around 35 per cent each during 2023.

The company currently has open roles in Ireland South East available to view here